August 25, 2014
In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.
Tags: Consolidation, Customer Service, Rental Rates, Customer Satisfaction
Author: Chris Brown | Posted @ Monday, August 25, 2014 10:00 AM | » Comments(5)
December 4, 2013
While the world concentrates on whether rental rates will rise, rates don’t rule the world.
Tags: J.D. Power, Rental Rates, Rental Revenue, Customer Satisfaction
Author: Chris Brown | Posted @ Wednesday, December 4, 2013 12:00 AM | » Comments(2)
November 9, 2012
Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.
Tags: Customer Service, Customer Satisfaction, J.D. Power and Associates Rental Car Satisfaction
Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)
The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, ACE Rent A Car, J.D. Power and Associates Rental Car Satisfac, Customer Service, Customer Satisfaction
Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)
November 15, 2011
In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
Tags: J.D. Power, Customer Service, Customer Satisfaction, ACE Rent A Car
Author: Chris Brown | Posted @ Tuesday, November 15, 2011 12:00 AM | » Comments(0)
Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.
Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.
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