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Has Consolidation Killed the Car Rental Entrepreneur?

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

August 25, 2014

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

Tags: Consolidation, Customer Service, Rental Rates, Customer Satisfaction

Author: Chris Brown | Posted @ Monday, August 25, 2014 10:00 AM | » Comments(5)

The Silver Lining of Car Rental Consolidation

While the world concentrates on whether rental rates will rise, rates don’t rule the world.

December 4, 2013

While the world concentrates on whether rental rates will rise, rates don’t rule the world.

Tags: J.D. Power, Rental Rates, Rental Revenue, Customer Satisfaction

Author: Chris Brown | Posted @ Wednesday, December 4, 2013 12:00 AM | » Comments(2)

Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

November 9, 2012

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

Tags: Customer Service, Customer Satisfaction, J.D. Power and Associates Rental Car Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)

How Did Goliath Slay David?

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

November 9, 2012

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, ACE Rent A Car, J.D. Power and Associates Rental Car Satisfac, Customer Service, Customer Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)

How Did Ace Rent A Car Win the 2011 Rental Car Satisfaction Study?

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

November 15, 2011

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

Tags: J.D. Power, Customer Service, Customer Satisfaction, ACE Rent A Car

Author: Chris Brown | Posted @ Tuesday, November 15, 2011 12:00 AM | » Comments(0)

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AUTHOR BIO

Chris Brown

Executive Editor

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

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