February 1, 2005
In a recent letter to the editor, Chris Amos, commissioner of equipment services, for the City of St. Louis, pointed out that in the editorial in the September/October 2004 issue of Government Fleet magazine I referred to departments as “users” instead of “customers.”
In his letter, Chris wrote: “Some may interpret the term ‘customer’ for internal customer groups as just semantic, but it goes to a mindset shift that public fleets need to make if they haven't already. ‘User’ almost connotes an