Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

Barra to Tell Congress GM Doing 'Right Thing' On Recalls

March 31, 2014


During testimony before a congressional committee, General Motors' CEO Mary Barra will apologize to those affected by several high-profile recalls and say the automaker "will do the right thing."

Barra will make the remarks during an appearance before the House Committee on Energy and Commerce's subcommittee on oversight and investigations on April 1. Her remarks were posted on the GM media website Monday.

Barra will say the automaker has been "fully transparent" with the committee and automotive regulators, and has acted quickly to address safety issues on a wide range of vehicles including Chevrolet Express vans, Chevrolet Cruze compact sedans, Silverados, and other vehicles prevalent in government and commercial fleets.

Addressing the families and friends of people who were injured or killed in crashes, including the 12 deaths attributed to a faulty ignition switch that stopped airbags from deploying, Barra will say, "I am deeply sorry."

The automaker has set up a Website dedicated to the recalls with constantly updated information, Barra said. GM is communicating through social media, and has assigned additional personnel to call centers. GM has asked dealers to provide loaner vehicles free of charge for recall-related repairs.

"These measures are only the first in making things right and rebuilding trust with our customers," Barra said. "As I've reminded our employees, getting the cars repaired is only the first step. Giving customers the best support possible throughout this process is how we will be judged."

Read Barra's full remarks here.

Twitter Facebook Google+


Please note that comments may be moderated. 
Leave this field empty:

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.


Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All


Fleet Tracking And Telematics

Todd Ewing from Verizon Connect will answer your questions and challenges

View All


Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All


Sponsored by

Vehicles that use a gasoline engine with a larger battery and electrically-powered auxiliary systems that allow the engine to be turned off when the vehicle is coasting or idle and then be quickly restarted.

Read more

Up Next

More From The World's Largest Fleet Publisher