Vehicle Research

For the fifth consecutive year, Hino Trucks ranked the highest in customer satisfaction for the J.D. Power and Associates study on medium-duty truck engines and transmissions.

Tags: Cummins, Paccar, J.D. Power, Medium-duty trucks, Hino Trucks, customer satisfaction

Even with positive improvements, customer satisfaction with medium-duty trucks remains flat at 757 (on a 1,000-point scale) in 2012, unchanged from 2011.

Tags: J.D. Power, Freightliner, Medium-duty trucks, Ram, Hino Trucks, customer satisfaction, Ford Motor Co.

The study found that 46% of owners of heavy-duty trucks that are one model-year old report experiencing some type of engine-related problem, up from 42% in 2011.

Tags: J.D. Power, heavy-duty trucks, EPA, heavy-duty engine

In terms of which brands did the best in the study, GM’s Chevrolet received the highest number of segment awards out of all brands. The automaker received awards for the Avalanche, Sonic and Volt models.

Tags: J.D. Power, 2012-MY, J.D. Power APEAL Study

The study shows an overall 5% improvement from 2011.

Tags: J.D. Power, J.D. Power Initial Quality Study, 2012-MY

WESTLAKE VILLAGE, CA — MY-2009 one of the toughest years in automotive history have exhibited strong quality, translating into ongoing dependability. This was the conclusion of J.D. Power and Associates 2012 U.S. Vehicle Dependability Study (VDS).

Tags: Toyota, Hyundai, Lexus, Nissan, J.D. Power, Ford, 2012 Vehicle Dependability Study, 2009-MY

WESTLAKE VILLAGE, CA – J.D. Power's 2011 U.S. Automotive Performance, Execution, and Layout (APEAL) Study surveys vehicle owners on their opinions of more than 80 vehicles.

Tags: J.D. Power, 2011-MY, J.D. Power APEAL Study

WESTLAKE VILLAGE, CA - J.D. Power's IQS showed a decrease in overall problems but an increase in issues in all-new or redesigned models.

Tags: J.D. Power, J.D. Power Initial Quality Study, 2011-MY

WESTLAKE VILLAGE, CA - The study measures problems experienced by original owners of three-year-old (2008-MY) vehicles over the last 12 months.

Tags: J.D. Power, J.D. Power 2011 Vehicle Dependability Study

Hino Trucks’ engines rank highest in customer satisfaction for a third consecutive year and are followed by Paccar and General Motors in the rankings.

Tags: HIno, J.D. Power, Medium-duty trucks

Ford receives five segment-level awards from the J.D. Power and Associates 2010 Automotive Performance, Execution and Layout (APEAL) Study. Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen receive two each.

Tags: Chevrolet, Audi, Land Rover, Mercedes-Benz, BMW, Honda, Suzuki, Volkswagen, J.D. Power, Mini Cooper, General Motors Corp., J.D. Power APEAL Study, 2010-MY

Initial quality of model launches improves considerably, led by new entries from Ford, Honda, Lexus, Mercedes-Benz and Porsche.

Tags: J.D. Power, 2010-MY, J.D. Power Initial Quality Study

After ranking highest in the J.D. Power and Associates Medium-Duty Truck Engine and Transmission Customer Satisfaction Study for the second year in a row, Hino Trucks continues to plan for new technologies and models that meet and exceed both environmental and customer needs.

Tags: HIno, award, J.D. Power, Medium-duty trucks, engine, truck suppliers

NOVI, MI - For the third year in a row, Chevrolet ranked highest in customer service with dealer service.

Tags: Kenworth, J.D. Power, Sterling, customer service, General Motors Corp., Toyota, Chevrolet, HIno

American Honda, Ford Motor Company, General Motors Corporation and Toyota Motor Sales each captured three Initial Quality Model awards.

Tags: Toyota, Honda, J.D. Power, General Motors Corp., 2008-MY, J.D. Power Initial Quality Study

The study finds that all-new models or models that have undergone a major redesign generally receive APEAL scores that are higher than average.

Tags: J.D. Power APEAL Study, 2006-MY, J.D. Power

J.D. Power says redesigned Initial Quality Study shows that vehicle design plays as critical a role in consumer perceptions of quality as defects and malfunctions. Hyundai in top three for first time. GM receives Gold Plant award.

Tags: 2006-MY, J.D. Power, J.D. Power Initial Quality Study

The Lexus SC 430 was the highest-ranking model for the second consecutive year. GM earned five top model segment awards.

Tags: J.D. Power Initial Quality Study, 2005-MY, J.D. Power

Mercedes-Benz and Infiniti tied for first for satisfying customers in the first three months of ownership.

Tags: J.D. Power, J.D. Power Initial Quality Study, 2004-MY