Dynamic Mobile Data Systems, Inc.(DMD) announced Mar. 12 that Geeks On Call America, LLC, a nationwide,on-site support network that brings computersolutions to small businesses and home users, has selectedMobileDispatch software to run their centralized dispatch center.
"Our business concept is to provide our customers with highquality computer services in the form of a mobile business without thetraditional overhead of a retailer," said Walter Ewell, president ofGeeks On Call. "We're one of the fastest growing franchiseopportunities in the U.S. today. Because of this, we knew we needed apowerful dispatch system, with wireless capabilities, that couldmanage job requests on a nationwide level, and we needed it in placequickly. We first met with Dynamic Mobile Data in September of 2001.Within three months, we had a fully functional system in place."
According to the company, using MobileDispatch, Geeks On Call assigns jobs, tracks theirprogress, and provides two-way communications with its franchisees,all in real-time, over the Cingular (a joint venture between SBCCommunications and BellSouth) and the Motient wireless networks. Technicians currently use theResearch In Motion 850, 950, 857, and 957wireless handhelds, with additional mobile devices planned for thefuture.
"That's another reason we chose MobileDispatch," said Ewell. "Wewanted to provide real-time, nationwide dispatching at a reasonablecost and we wanted the flexibility to add other devices and networksas our business needs and coverage areas expanded."
MobileDispatch makes it easy for companies, regardless of size, todeploy real-time dispatching and job status tracking without making acostly investment in infrastructure, or managing special networks orsoftware, according to the company. Using an Internet connection and a Web browser,customers access the software via a secure login towww.mobiledispatch.com.
MobileDispatch says it enables companies to:
-- Assign jobs to existing equipment over the Internet
-- Track jobs from start to finish
-- Adjust schedules, real-time, according to business needs or other conditions
-- Virtually eliminate technicians' waiting time during service calls, or "dead" time in between calls
-- Produce real-time reports, such as electronic time sheets, time-stamped job history, productivity, project costs VS estimates, and scheduling
-- Virtually eliminate errors and misinterpretation due to voice or handwritten communications
-- Eliminate unneeded paperwork
Contact Dynamic Mobile Data, or visit www.dmdsys.com for a freedemo and pricing. "We're excited to have been chosen to help Geeks On Call toprovide such a relevant and needed service," said Chuck Feldman, CEOand president of Dynamic Mobile Data. "This is an opportunity for bothcompanies to tap into a sector of the computer industry that iscurrently experiencing double-digit growth and is projected tocontinue doing so for the foreseeable future."
About Dynamic Mobile Data
Dynamic Mobile Data Systems, Inc. (www.dmdsys.com) is a wirelessapplication service provider and developer of wireless businesssolutions. Founded in 1994, the companydesigns vertical market mobile computing applications for the mobiledata market. DMD offers wireless enterprise solutions that help reducethe total cost of ownership for enterprise systems, while improvinginformation access and increasing the efficiency of remote/mobileworkers, according to the company. Launched in March 2000, the DMD Network Operations Center(NOC) enables clients to outsource their wireless applications andnetwork management needs inexpensively over the Internet. NOCapplications currently include wireless dispatch, telemetry, remotemonitoring, and remote database access.