Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

The Kelsey Group Says Speech Technology Revenues To Reach $2 Billion By 2006

April 30, 2002

The Kelsey Group, claiming to be an authority on speech-based technologies and opportunities, is releasing thisweek its annual "Voice Ecosystem Review and Forecast," in which the firmestimates worldwide revenues from core speech technologies -- automated speechrecognition (ASR), text-to-speech (TTS), natural language understanding (NLU),embedded speech and attendant infrastructure hardware and software -- willgrow from $505 million in 2001 to more than $2 billion in 2006. The firmpredicts this growth in core speech technologies will trigger a multipliereffect, driving voice-activated and enhanced telephony services revenues to$27 billion by 2006.

"Early deployments involved 'touch-tone replacement' for informationservices and high-volume contact centers," explained Daniel N. Miller, seniorvice president of Voice & Wireless Commerce at The Kelsey Group. "Newphenomena, like embedding automated speech in handsets, PDAs and cars, willaccount for significant growth in the coming years. More accuraterecognizers, human-sounding text-to-speech, 'open' development tools and'adaptive' technologies make it possible for the carrier, enterprise anddeveloper communities to introduce new applications quickly and moreconfidently."

According to the report, after a lackluster 2001, procurement from bothenterprise and service provider customers is on the rise. The market outlook will focus attention on speech technologies just as theindustry prepares to gather at The Kelsey Group's fourth-annual Voice &Wireless Commerce Conference (VOX2002), July 22-24 in San Francisco. TheVOX2002 agenda will emphasize market-based solutions that deliver solid ROI, according to the company.

For this year's report, The Kelsey Group says it reconfigured its Voice Ecosystemmodel to support more granular analysis of discrete software, hardware andfirmware components. About The Kelsey Group

The Kelsey Group is a provider of research, analysisand events focused on wireless, Internet and Yellow Pages directories,directory assistance/enquiry and next-generation communications networks andtheir impact on marketing and commerce. Through its Continuous AdvisoryServices, consulting, research and conferences, the company claims toprovide market intelligence and recommendations. For more information on the company,its services and conferences, visit

Twitter Facebook Google+


Please note that comments may be moderated. 
Leave this field empty:

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.


Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All


Fleet Tracking And Telematics

Todd Ewing from Verizon Connect will answer your questions and challenges

View All


Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

View All


Sponsored by

The U.S. General Services Administration's (GSA) mission is to use expertise to provide innovative solutions for our customers in support of their missions and by so doing, foster an effective, sustainable, and transparent government for the American people.

Read more

Up Next

More From The World's Largest Fleet Publisher