Fleetwise Monitor from The Descartes Systems Group is a new routing and scheduling software application to provide for real-time coordination of customer service representatives, dispatchers and drivers.
Designed to display only the most pertinent delivery information in an easy to use format, Fleetwise Monitor is a browser-based application that provides clear visibility into order fulfillment progress. With simplified access to real-time information about scheduled deliveries and exceptions, customer service representatives can proactively respond to potential delivery delays.
Some of the features of Fleetwise Monitor include: warning alerts that are pushed to the customer service representative when a truck is delayed, customer queries, and line item detailed shipment information.
Fleetwise Monitor is a part of Descartes' Fleetwise suite. While some routing applications are focused as point solutions coordinating dispatch and driver communications for single users, Fleetwise enables the collaboration of multiple customer service representatives, drivers and dispatchers to synchronize information for real-time customer response.