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Lexus Ranks Highest in Dependability for Eighth Consecutive Year

November 21, 2002

Lexus ranks highest in long-term dependability for the eighth consecutive year, according to the J.D. Power and Associates 2002 Vehicle Dependability Index (VDI) Study. All of the topfive ranking nameplates in the study are Japanese brands, with Infiniti, Acura, Honda and Toyota following Lexus, respectively.The study finds that at 159 problems per 100 vehicles (PP100), the average four- to five-year-old Lexus has fewer problems than the average 1998 model-year vehicle did when it was new (176 PP100). Lexus owners report thesmallest increase in problems of any nameplate, as measured at 90 days of ownership to the four- to five-year mark."Lexus vehicles certainly benefit from their consistency in long-term dependability," said Brian Walters, director of product research at J.D. Power and Associates. "VDI measures vehicle problems at a critical stage, when many owners are considering replacing their vehicles. The perception of strong long-term dependability can translate into both high resale value and strong owner loyalty to the nameplate. More than one-half of new-vehiclebuyers indicate that long-term durability is an important consideration when choosing which make of vehicle to purchase."Among the 15 nameplates scoring above industry average in the 2002 VDI, eight are Japanese brands (Lexus, Infiniti, Acura, Honda, Toyota, Subaru, Nissan and Mazda); four are domestic (Buick, Cadillac, Lincoln and Mercury); and three are European (Porsche, Jaguar and BMW)."Six of the top 10 problems in VDI are also among the problem symptoms that have experienced the greatest deterioration between IQS and VDI, suggesting that many of the vehicle quality issues that arise early in the ownership period not only persist, but worsen with time and mileage," said Walters. "For most problems measured in IQS and VDI, the opportunity for product improvement occurs in the design and engineering phases of future model replacements."The Vehicle Dependability Index Study, now in its 13th year, is based this year on survey responses from more than 30,000 original owners of 1998 model-year vehicles. The study monitors the number and type of problems owners have with their four- to five-year-old vehicles and covers 137 specific problem areas in nine categories.About J.D. Power and AssociatesdHeadquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in business sectors including market research, forecasting, consulting, training and customer satisfaction.The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.
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