Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

First Electronic Vehicle Owners Manual Unveiled

April 24, 2003

ATX, which claims to be the world's leading independent provider of telematics services, has unveiled the first electronic vehicle owner's manual (or e-owner's manual) to provide drivers access to their vehicle's manual as the vehicle is moving.According to the company, the e-owners manual uses interactive voice recognition technology to provide drivers with a hands-free interface that enables them to learn about their vehicle's operation. It can also remind them when vehicle maintenance is needed and when specific vehicle functions should be inspected."This is a service that vehicle owners can easily use to acquire information about today's increasingly complex vehicles when needed and without having to search for answers in a thick owner's manual," said an ATX spokesman. "The e-owner's manual is like having an automotive technician sitting in the passenger seat anytime you have a question about the car. And if you don't get your question answered through the electronic manual - with a telematics-equipped car - you can always ask for an operator and receive an immediate response."The company says subsequent applications will notify drivers when the environment outside the vehicle requires a change in vehicle operating procedures. For example, freezing temperatures could prompt an audio notification to the driver that added traction control or outside mirror defrosters should be engaged.The e-owners manual also helps vehicle manufacturers and dealerships promote a vehicle's value-added features that often go unnoticed and unused by its owner. What could often be time-consuming for dealers to explain, and vehicle owners to absorb, is now conveniently accessible to vehicle owners via voice-operation when they have time or when needed. Content of the e-owners manual also can be modified to highlight features the vehicle manufacturer would like to promote or customised to respond to questions pertaining to specific models or model lines, according to the company."Automakers and dealers want to ensure that drivers are aware of the added value built into their vehicle," ATX said. "Telematics should be designed to deliver a return on the maker's investment in the vehicle and the dealership's investment in the customer. The e-owner's manual helps achieve this.""A voice-based manual is much more convenient to the driver, and we've made it simple: no need to verbally navigate through a cumbersome menu of questions," added the spokesman. "Once the e-owner's manual addresses the range of questions that customers are asking, the system can incorporate additional responses to questions they should be asking."
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