Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

PHH Announces eCommunications Launch

April 25, 2003

PHH has announced the launch ofcommunications technology and systems designed to enhance PHH's ability to electronically communicate with clients, driversand supplier partners.According to the company, communication can be delivered in the way chosen by the recipient, either email, regular mail, fax, etc. The key to enabling this customizedcommunication is a Web Services-based notification engine combined withpolicy information and a client, driver and supplier database. Thisautomated system works in accordance with client policy and enhancesproactive communication. The system has been operative since early 2003. New elements in the eCommunications initiative:
  • For the past several model years, PHH has emailed vehicleselectors, order status, and delivery coordination proactively to drivers.In the next few months, PHH will enhance this capability to broaden thenumber of drivers receiving these emails and add to the number of eventsthat trigger a proactive notification to drivers.
  • Currently being launched is the ability to automaticallynotify drivers regarding registration renewals.
  • Coming soon is eCommunication of preventive maintenancescheduling.
  • PHH also uses its eCommunications capabilities to contactdealers, maintenance shops and other suppliers on a variety of importanttopics to streamline administration and enhance service.According to Dave Zuidema, vice president, Customer & Vehicle Services,"We're using the powerful technology of our Web Services to go to the nextlevel in delivering world-class customer service. Our eCommunicationsproject is a multi-faceted approach to increasing speed, flexibility,accuracy, and clarity in our interactions with fleet managers, drivers, andour supplier base."Founded in 1946, PHH Arval is a leading vehicle managementcompany. A subsidiary of Cendant Corporation, PHH Arval says it provides integrated leasing, management and card payment solutions tothousands of corporate, government and service-related fleets, includingnearly one-third of the Fortune 500 companies. In conjunction with ArvalPHH, its strategic partner in Europe, PHH Arval manages over a millionvehicles worldwide. For more information about PHH, call1-800-ONLY PHH or visit
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