Study: Long-Term Vehicle Quality Improves 12% Across Industry

The automotive industry recorded an impressive 12 percent improvement in long-term vehicle quality, according to the J.D. Power and Associates 2005 Vehicle Dependability Study (VDS) released this week. At the industry level, manufacturers have made a considerable leap in quality, with improvements across all categories. The industry average improved 32 problems per 100 vehicles (PP100) compared to 2004. In addition, nearly all nameplates and 84 percent of vehicle models included in the 2005 VDS also recorded year-over-year improvements. The categories showing the most significant improvements in 2005 include ride, handling and braking; engine; and interior.

Nameplate Ranking
Problems per 100 Vehicles
Lexus	139
Porsche	149
Lincoln	151
Buick	163
Cadillac	175
Infiniti	178
Toyota	194
Mercury	195
Honda	201
Acura	203
BMW	225
Ford	231
Chevrolet	232
Chrysler	235
Industry Average	237
Saturn	240
Oldsmobile	242
GMC	245
Pontiac	245
Mazda	252
Hyundai	260
Subaru	260
Volvo	266
Jaguar	268
Dodge	273
Nissan	275
Mitsubishi	278
Mercedes-Benz	283
Saab	286
Jeep	289
Suzuki	292
Audi	312
Daewoo	318
Isuzu	331
Volkswagen	335
MINI	383
Land Rover	395
Kia	397

According to actual retail transaction data from the Power Information Network, a division of J.D. Power and Associates, 3-year-old vehicles of brands that perform above the industry average in VDS typically retain $1,000 more of their value than those of brands performing below the industry average. The study, which measures problems experienced by original owners of 3-year-old (2002 model-year) vehicles, ranked Lexus highest in vehicle dependability for the 11th consecutive year. Lexus improved 14 percent (23 PP100) compared to 2004. The Lexus LS 430, which earned a score of 90 PP100, is the first model in VDS history to receive fewer than 100 PP100. The LS 430 received the premium luxury car segment award, and Lexus also received awards for its RX 300 (entry luxury SUV) and LX 470 (premium luxury SUV) models. Porsche maked the largest percentage improvement in its VDS score, while Hyundai experienced the largest reduction in problems reported by owners. Porsche, which ranks second among nameplates, improves 38 percent compared to 2004—a 91 PP100 improvement. Although still hovering below the industry average, Hyundai recorded a dramatic 115 PP100 improvement (31%). General Motors models earned eight segment awards and Ford Motor Company models received five segments awards — a record for both GM and Ford in VDS. Toyota Motor Corporation models received four awards. Chevrolet captured the most segment awards, with the Prizm (compact car), Malibu (entry midsize car), S-10 Pickup (midsize pickup) and Silverado HD (heavy-duty full-size pickup) each earning an award in their respective segments. Ford received three segment awards, for the Thunderbird (entry luxury car), Windstar (midsize van) and E-Series (full-size van).