Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

Study: Long-Term Vehicle Quality Improves 12% Across Industry

June 30, 2005

The automotive industry recorded an impressive 12 percent improvement in long-term vehicle quality, according to the J.D. Power and Associates 2005 Vehicle Dependability Study (VDS) released this week.At the industry level, manufacturers have made a considerable leap in quality, with improvements across all categories. The industry average improved 32 problems per 100 vehicles (PP100) compared to 2004. In addition, nearly all nameplates and 84 percent of vehicle models included in the 2005 VDS also recorded year-over-year improvements. The categories showing the most significant improvements in 2005 include ride, handling and braking; engine; and interior.

Nameplate Ranking

Problems per 100 Vehicles

Lexus

139

Porsche

149

Lincoln

151

Buick

163

Cadillac

175

Infiniti

178

Toyota

194

Mercury

195

Honda

201

Acura

203

BMW

225

Ford

231

Chevrolet

232

Chrysler

235

Industry Average

237

Saturn

240

Oldsmobile

242

GMC

245

Pontiac

245

Mazda

252

Hyundai

260

Subaru

260

Volvo

266

Jaguar

268

Dodge

273

Nissan

275

Mitsubishi

278

Mercedes-Benz

283

Saab

286

Jeep

289

Suzuki

292

Audi

312

Daewoo

318

Isuzu

331

Volkswagen

335

MINI

383

Land Rover

395

Kia

397

According to actual retail transaction data from the Power Information Network, a division of J.D. Power and Associates, 3-year-old vehicles of brands that perform above the industry average in VDS typically retain $1,000 more of their value than those of brands performing below the industry average.The study, which measures problems experienced by original owners of 3-year-old (2002 model-year) vehicles, ranked Lexus highest in vehicle dependability for the 11th consecutive year. Lexus improved 14 percent (23 PP100) compared to 2004. The Lexus LS 430, which earned a score of 90 PP100, is the first model in VDS history to receive fewer than 100 PP100. The LS 430 received the premium luxury car segment award, and Lexus also received awards for its RX 300 (entry luxury SUV) and LX 470 (premium luxury SUV) models.Porsche maked the largest percentage improvement in its VDS score, while Hyundai experienced the largest reduction in problems reported by owners. Porsche, which ranks second among nameplates, improves 38 percent compared to 2004—a 91 PP100 improvement. Although still hovering below the industry average, Hyundai recorded a dramatic 115 PP100 improvement (31%).General Motors models earned eight segment awards and Ford Motor Company models received five segments awards — a record for both GM and Ford in VDS. Toyota Motor Corporation models received four awards.Chevrolet captured the most segment awards, with the Prizm (compact car), Malibu (entry midsize car), S-10 Pickup (midsize pickup) and Silverado HD (heavy-duty full-size pickup) each earning an award in their respective segments. Ford received three segment awards, for the Thunderbird (entry luxury car), Windstar (midsize van) and E-Series (full-size van).
Twitter Facebook Google+

Comments

Please note that comments may be moderated. 
Leave this field empty:
 
 

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.

FleetFAQ

Fleet Tracking And Telematics

Todd Ewing from Fleetmatics will answer your questions and challenges

View All

 

Fleet Management And Leasing

Merchants Experts will answer your questions and challenges

View All

 

Sponsored by

A charter member of the Automotive Fleet and Leasing Association (AFLA), Soell still attends meetings whenever his courtesy-delivery schedule allows.

Read more

Up Next

More From The World's Largest Fleet Publisher