GPS Insight has formed an integration partnership with the ServiceTitan business management software that will allow home service companies to integrate phone, GPS, customer, and sales data into a single, comprehensive solution that streamlines operations, improves customer service, and grows home service businesses.
"With the increasing demand from service companies for connected software applications, it makes sense to have this established partnership between a leading GPS fleet tracking provider and a top business management software for seamless business intelligence," said Ryan Driscoll, GPS Insight's marketing director.
With a simple, turnkey integration process, GPS Insight customers are now able to directly connect their vehicle location data into ServiceTitan's robust dispatch board to make more efficient dispatching decisions. Customers of both systems can get the most of their vehicle location data through more streamlined job scheduling and at-a-glance identification of available technicians for nearby jobs, according to the company.
"The integration with ServiceTitan and GPS Insight has greatly improved our business operations," said Carolina Silva, a dispatcher for Plumbing Medic, an Arizona plumbing service company. "It has helped our company accurately track technicians' arrival to jobs. By doing so, we are able to determine the average time of completion for different job types from arrival to departure. With this knowledge, dispatchers are able to confidently schedule customers. Overall, the integration has helped us be more efficient in the way we schedule."
Originally posted on Automotive Fleet