I had this question posed to me this week:

"What are the pros and cons of express rentals/pre-printed rental agreements vs. traditional at-the-counter experience?"

I have absolutely no clue, so I emailed back that "I have absolutely no clue."

However, I think this video clip of a classic movie might give part of an answer, as well as shed some light on the customer/frontline employee relationship.

Can someone help me with a serious response to the question? Otherwise, enjoy the clip, and Happy Thanksgiving.

Author

Chris Brown
Chris Brown

Chris Brown

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

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Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

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