When procuring replacement parts for their vehicles, more than two-thirds of commercial fleet managers surveyed by Automotive Fleet don't mandate factory parts and nearly three of four didn't identify a preferred brand.
The findings were among others in a survey of more than 30,000 managers of small, medium, and large fleets.
When asked if they mandate OEM replacement parts, 68.55% of respondents answered no. And when asked whether they have a preferred brand of replacement part, 72.95% said they didn't have one. Among other responses, 10.66% prefer ACDelco, 9.02% prefer Motorcraft, 2.46% prefer Mopar, and 4.92% prefer "other."
While a majority of fleet managers let their fleet management company handle replacement parts (53.33%), a quarter (24.17%) use a national account with a repair chain and 22.5% use a manufacturer-sponsored repair program at a dealer.
Using these options can offer the convenience of centralized billing, which offers three main benefits, including concenience to 53.72% of respondents, cost savings (25.62%), and national account pricing (20.66%).
Parts ordering still brings pain points around order-to-delivery time, cost, and consistent pricing. The time pain point is primary for 50% of respondents, while cost (25.83%) and consistent pricing (24.17%) still rate high.
And while the majority of respondents still purchase their parts at brick-and-morter locations, more than 45% of survey respondents (45.16%) say they order parts online.
Automotive Fleet conducted the survey using Survey Monkey over two weeks in April, and drew a 0.4% response rate from three segments of fleet managers of fleet sizes of up to 99 (21,586), 100 to 499 (5,327), and more than 500 (3,686) vehicles.
Originally posted on Automotive Fleet
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