Kenworth Truck Company says it has earned the
ISO 9001:2000 certification for the design, manufacture and assembly of its
heavy duty and medium duty trucks.
ISO 9001 is an internationally recognized quality management system
standard. According to the company, the new 2000 revision emphasizes the importance of a
process-based approach in achieving customer satisfaction. Under the
standard, a company is required to measure and monitor customer satisfaction
and continually improve its products and processes. Kenworth was previously
certified under the ISO 9001: 1994 standard.
"Achieving ISO 9001:2000 status is really all about exceeding customer
expectations," said Paul Erdy, Kenworth's director of quality. "Kenworth's
certification to this challenging ISO measuring stick further helps to
demonstrate that our products and services truly live up to our reputation
as the World's Best."
In order to achieve certification, a company must demonstrate to a
third-party auditor that its quality management system meets requirements in
specific areas of operation, including management responsibility, resource
management, product realization and measurement, analysis and improvement.
Third-party audits focus on objective evidence that a company meets the
standard. Kenworth's audit was conducted by SGS International Certification
Services, Inc., a quality registrar.
Kenworth Truck Company, a division of PACCAR Inc, is a manufacturer
of heavy and medium duty trucks. Kenworth's Internet home page is at