PHH has announced the launch of
communications technology and systems designed to
enhance PHH's ability to electronically communicate with clients, drivers
and supplier partners.
According to the company, communication can be delivered in the way chosen by the recipient, either email, regular mail, fax, etc. The key to enabling this customized
communication is a Web Services-based notification engine combined with
policy information and a client, driver and supplier database. This
automated system works in accordance with client policy and enhances
proactive communication. The system has been operative since early 2003.
New elements in the eCommunications initiative:
For the past several model years, PHH has emailed vehicle
selectors, order status, and delivery coordination proactively to drivers.
In the next few months, PHH will enhance this capability to broaden the
number of drivers receiving these emails and add to the number of events
that trigger a proactive notification to drivers.
Currently being launched is the ability to automatically
notify drivers regarding registration renewals.
Coming soon is eCommunication of preventive maintenance
PHH also uses its eCommunications capabilities to contact
dealers, maintenance shops and other suppliers on a variety of important
topics to streamline administration and enhance service.
According to Dave Zuidema, vice president, Customer & Vehicle Services,
"We're using the powerful technology of our Web Services to go to the next
level in delivering world-class customer service. Our eCommunications
project is a multi-faceted approach to increasing speed, flexibility,
accuracy, and clarity in our interactions with fleet managers, drivers, and
our supplier base."
Founded in 1946, PHH Arval is a leading vehicle management
company. A subsidiary of Cendant Corporation, PHH Arval says it
provides integrated leasing, management and card payment solutions to
thousands of corporate, government and service-related fleets, including
nearly one-third of the Fortune 500 companies. In conjunction with Arval
PHH, its strategic partner in Europe, PHH Arval manages over a million
vehicles worldwide. For more information about PHH, call
1-800-ONLY PHH or visit www.phh.com.