PHH Arval, specializing in vehicle management services, has been named named first-place winner for Best Practices in Business Continuity Planning by Technology Managers Forum, a professional association for high-ranking information technology managers headquartered in New York City.
PHH’s recognition was part of the Technology Managers Forum’s eighth annual Best Practice Awards, co-sponsored by the national industry technology publication eWEEK
PHH’s Business Continuity Plan focuses on ensuring customer service continuity and business survivability during any type of business interruption – from phone outages to the most extreme emergencies. This is particularly critical for PHH’s 7 x 24 Customer Contact Centers and Internet-based information management systems. The plan is designed to minimize any impact on the fleet vehicle drivers or fleet managers that rely on PHH for service, as well as the automotive suppliers that service fleet vehicles. The plan includes actions and procedures to recover and restore critical and essential business processes, functions, and work groups.
In fact, in the past year, PHH’s headquarters building in Hunt Valley, Md., has experienced a major blizzard, several power outages, and a major hurricane – with no impact on customer service, thanks to implementation of the Plan.
“We are known in the fleet management industry for our customer service excellence,” said Tim Talbot, senior vice president and CIO. “Our ability to keep operating under any circumstances is a key factor in enabling us to live up to our brand. Our disaster recovery program is the result of several years of enterprise-wide planning, investment and testing, and our business recovery teams are dedicated to ensuring continuous service to all mission-critical areas of the business.”
The Technology Managers Forum Best Practice Awards program is distinguished by the caliber of its judging panel, which features practicing IT professionals from Fortune 1000 companies. The winners were chosen from over 150 nominations submitted from the United States and Canada.
As Technology Managers Forum’s Best Practice Awards (www.techforum.com
) program enters its eighth year, it continues its pioneering contribution toward establishing a code of best practice for IT management.
About PHH Arval
Founded in 1946, PHH Arval is a vehicle management company. A subsidiary of Cendant Corp., PHH Arval provides integrated leasing, management and card payment solutions to thousands of corporate, government and service-related fleets, including nearly one-third of the Fortune 500 companies.
In conjunction with its strategic partners throughout the world, PHH Arval manages more than 1.3 million vehicles worldwide. Through consultative expertise, flexible personalized service and award-winning Internet technology, PHH says it helps clients reduce costs and increase productivity.
For more information about PHH, call (800) ONLY PHH or visit www.phh.com