Jiffy Lube International recently received the Automotive Training Managers Council (ATMC) 2006 Training Excellence Award at the annual Automotive Industry Planning Council (AIPC) banquet in Atlanta on November 29. The award recognizes Jiffy Lube International's cutting-edge J-Team Service Standards (JTSS) program for its advanced training techniques.
JTSS blends computer-based and hands-on training to deliver a richer learning experience to Jiffy Lube car-care technicians, customer service advisors, and service center managers. Its interactive modules instruct, simulate and quiz while its hands-on components enable employees to immediately practice what they have learned. "They're mastering critical job skills better and faster, and our customers are benefiting from that," said Ken Barber, manager of learning and training for Jiffy Lube International.
"JTSS training combines powerful, interactive, teaching formats that employees thrive on," said Ernie Wagner, president of ATMC. "Jiffy Lube International has an exemplary training tool in JTSS, and they should be proud of it."
"We appreciate ATMC recognizing JTSS as a valuable, balanced training tool," added Barber. "It teaches every employee our performance expectations and how to distinguish ourselves in the marketplace with a superior customer experience."
JTSS is now being implemented across Jiffy Lube International's network of more than 2,200 North American service centers.
About Automotive Training Managers Council
The Automotive Training Manager's Council (ATMC) is an international community of training professionals who promote world class training standards in the automotive, heavy duty and related industries through membership, networking, and the sharing of best practices. Visit http://www.atmc.org
for more information.
About Automotive Industry Planning Council
The Automotive Industry Planning Council (AIPC) is a national advisory group of industry leaders, vocational/technical educators, and educational policy makers whose mission is to promote communication, cooperation, and excellence in automotive service training programs. Visit http://www.autoipc.org
for more information.
About Jiffy Lube
Jiffy Lube, with more than 2,200 service centers in North America, serves approximately 27.5 million customers each year. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast professional service for their vehicles. Headquartered in Houston, Jiffy Lube International is a wholly owned, indirect subsidiary of Shell Oil Company. Visit www.jiffylube.com
to learn more about Jiffy Lube and vehicle care.