Transportation costs are known for eating up the operations budgets of private fleets and field service organizations. InterGis LLC and Dynamic Mobile Data Systems, Inc. (DMD) have announced a real-time, wireless routing and scheduling solution that enables companies to respond instantly to changing business demands and other conditions, such as bad traffic, by dynamically rerouting drivers as needed.
Using DMD’s wireless technology and InterGis’ Visual Control Room (VCR) visual routing software, driver productivity and customer service are improved and labor and fuel costs are reduced with the ability to respond to more calls while driving fewer miles, according to DMD and InterGis.
Dynamic Mobile Data® uses an Extensible Markup Language (XML) agent to wirelessly enable the InterGis Visual Routing module via the DMD Network Operations Center (NOC). The XML agent, developed by DMD, resides at the VCR server and at the MobileDispatch(TM) Data Services (MDDS) server located in the DMD NOC. The two databases communicate over the Internet via the XML agents to provide real-time, wireless routing capabilities to the Visual Control Room system. This integration of the two technologies is accomplished without the hassle or expense of system alterations or software customization, according to Chuck Feldman, president and CEO of DMD.
“Through this partnership, we’re putting control over daily business circumstances back into the customer’s hands,” Feldman said. “The ability to reroute a driver at any time during the day in order to service additional customers, or bypass traffic or other backups and instantly communicate those changes to the driver can mean instant added revenue and cost savings, and superior customer service.”
Visual Control Room is designed to create efficiencies to increase mobile workforce productivity and reduce manual dispatch and scheduling time. InterGis’ scheduling, dispatching and routing automation technology formulates optimal routes based on location, resource availability, customer preferences, and other user-determined criteria to reduce miles driven and time on the road, according to InterGis officials.
Using Microsoft® Windows® 95/98/00/NT technology with a graphical-user interface, VCR integrates customer, work order, inventory, scheduling, and accounting information, plus reporting capabilities, into one system, allowing automation of all invoicing and other routine customer financial tasks. The wireless, real-time interface between drivers, fleet managers, and customer service representatives results in more accurate time commitments, less callbacks, and faster service, and allows schedules to be revised as weather, traffic or customer needs dictate, according to InterGis.
“DMD’s wireless technology enhances the resource optimizing capabilities of VCR with real-time mobile interface,” said Steve Brown, InterGis president. “The dynamic element of the system allows companies to realize even greater cost savings by responding immediately to environmental circumstances and the needs of customers.”
About Dynamic Mobile Data Systems, Inc.
Dynamic Mobile Data Systems, Inc. (www.dmdsys.com
) is a wireless application service provider and developer of wireless business solutions.
Founded in 1994, the company designs vertical market mobile computing applications for the mobile data market. DMD offers wireless enterprise solutions designed to help reduce the total cost of ownership for enterprise systems, while improving information access and increasing the efficiency of remote/mobile workers.
Launched in March 2000, the DMD Network Operations Center (NOC) enables clients to outsource their wireless applications and network management needs inexpensively over the Internet.
NOC applications currently include wireless dispatch, telemetry, remote monitoring, and remote database access.
InterGis develops advanced computer technology and systems for scheduling, mapping, routing, dispatching, customer service, and business support software.
The privately held firm is located in Torrington, Conn.
For more information about Visual Control Room, call InterGis at 860-496-4900, visit www.intergis.com
or write Visual Control Room, InterGis, PO Box 899, Torrington, CT 06790.