General Motors' Customer Care and Aftersales division has launched the GM Collision Repair Network with Mitchell International Inc. to improve customer satisfaction and drive repair work to the dealers and independent shops who participate.
Upward Pressure on Fleet Costs Threatens to Increase TCO
Recently, I conducted a survey of several hundred fleet managers to identify emerging industry trends. One recurrent theme expressed by fleet managers was the concern that fleet costs are starting to experience upward pricing pressures. Here's what they told me.