Telematics can have direct, tangible benefits for your bottom line, allowing you to set yourself apart from your competitors while improving efficiency and productivity.
It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
Connected-vehicle technology touches nearly aspect of fleet-based businesses. Plug in to discover all the ways big data, systems integrations, and new and exciting features are driving safety, efficiency, and productivity for automotive fleets.
The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a customer experience approach, among other issues.
Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.
Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.
Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.
media brand
The secure and easy all-access connection to your content.
Bookmarked content can then be accessed anytime on all of your logged in devices!
Already a member? Log In
