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Customer Service

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

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Fleet Operations Exist to Support User Departments, Not Vice Versa

Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.

Kenworth Names 2015 Dealer Council

Kenworth Truck Company has named its 2015 Kenworth Dealer Council members.The council features leading executives from among the more than 360 Kenworth dealerships in the U.S. and Canada.

Cleaning Company Utilizes Drivers as Mini-Fleet Managers

For a company with just a few vehicles to manage, and with crews working out of them daily, Everclean Maids tells Business Fleet in this web exclusive how it relies on its drivers to not only manage the accompanying cleaning crews but the vehicles as well.

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