The 2022 J.D. Power annual Initial Quality Study revealed that the supply chain disruptions caused by the COVID-19 pandemic contributed to vehicle problems, hitting a record high in the 36-year history of this benchmark study.
For the first time in nearly a decade, concerns about reliability have increased as a reason consumers avoid certain vehicle models, a recent J.D. Power survey has shown.
Korean automotive nameplates showed a significant improvement in quality while Japanese brands fell below the industry average for the first time in 29 years, according to the 2015 J.D. Power Initial Quality Study.
Fleet managers surveyed for this year's report card, overall, gave the OEMs high marks in a number of areas. Fleet managers also identified areas where improvements can be made in OEM products and services.
Volkswagen earned the top spot for Strategic Vision’s Total Quality metric, i.e. how well a vehicle meets a customer’s expectations. Ford and Chrysler tied for second place in the Total Quality rankings, while Toyota took the top spot for the lowest number of reported problems.
DEARBORN, MI – In the past two years alone, Ford has reduced its warranty repairs costs by $1.2 billion, according to the latest company figures.
Vehicle quality has improved dramatically with fleets experiencing a decline in the frequency of vehicle repairs. However, the average cost of repairs has been increasing. The forecast is for the cost of fleet maintenance to increase again in 2009. There are five factors exerting upward pressure on cost per repair.
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