Chrysler Group LLC Becomes First Automaker to Provide Digital Owners' Manuals
New Chrysler, Jeep and Dodge vehicle owners will soon have room to put gloves in their glove boxes instead of four-pound owners' manuals.
Chrysler Group LLC is the first automaker to provide digital owners' manuals for its complete lineup of 2010 model-year vehicles. The switch will save 930 tons of paper, or the equivalent of 20,000 trees on an annual basis.
Traditional owners' manuals may be longer than 500 pages and weigh nearly four pounds. Beginning next month, each new 2010 Chrysler, Jeep and Dodge vehicle will come with a comprehensive DVD and a full-color printed user guide - most between 60-80 pages - that highlights commonly needed information.
"As vehicles have increased in complexity, so has the size of traditional owners' manuals," said Pietro Gorlier, President and CEO - Mopar Service, Parts and Customer Care, Chrysler Group LLC. "With this new approach, we are making it much more convenient for customers to find the information they seek."
The DVD includes the owners' manual, vehicle and tire warranty information, navigation and entertainment system guides, as well as information on 24-hour towing assistance. Video tutorials also are available for commonly used features, such as folding down a Jeep Wrangler soft-top, operating the video entertainment system and setting electronic speed control. In addition, owners may search by topic rather than sifting through a 500-page book.
The printed user guide includes photos and diagrams allowing customers to quickly find assistance for emergency situations, such as changing tires, jump-starting a battery or assessing warning lights. The printed guide also covers basic operating procedures for temperature control, windshield wipers, seat adjustment and navigation systems.
Customers requiring a traditional printed manual may obtain one by contacting their dealer or calling customer service.