Serves the Commercial Small Fleet Market of 10 – 50 Vehicles

PHH Named Finalist For "Best Customer Service Team" In The American Business Awards

May 9, 2003

PHH Arval, a subsidiary of CendantCorporation and a vehicle managementcompany, was chosen as a finalist for "Best Customer Service Team" by TheAmerican Business Awards. PHH says its Business Activation Team was honored for its focus on providingoutstanding customer service to new clients transitioning to PHH. The company says teammembers have a comprehensive understanding of the company's operations,attention to detail, consultative knowledge, and a willingness togo beyond the expected. The team's rigorous approach to theimplementation of each new client's fleet program is unique in the fleetmanagement industry, and clients expressed 98 percent satisfaction with theimplementation process in a 2002 survey.About The American Business Awards
A celebration of great performances in the workplace, The American BusinessAwards are the first national, all-encompassing business awards program.Honoring companies of all types and sizes and the people behind them, theAwards recognize outstanding leadership, innovation, perseverance,creativity, teamwork, and integrity through more than 40 categories. Theprogram is overseen by a Board of judges and advisors, whichincludes business executives, authors, and academics. Sponsors ofthe 2003 American Business Awards include Business TalkRadio, DHRInternational, Empire Media, Forbes, Hoover's Online, Inc. Magazine, MillerHeiman, Selling Power Magazine, and Wired Magazine. Almost 500 nominations from companies of all sizes and in virtually everyindustry were submitted for consideration. The awards werepresented on Wednesday, April 30, at the Sheraton New York Hotel & Towers inNew York City. The ceremony was hosted by CBS News personality CharlesOsgood and broadcast nationwide on radio, and worldwide via the Internet, byBusiness TalkRadio.About PHH
Founded in 1946, PHH Arval is a vehicle managementcompany. A subsidiary of Cendant Corporation, PHH Arval says itprovides integrated leasing, management and card payment solutions tothousands of corporate, government and service-related fleets. In conjunction with itsstrategic partners throughout the world, PHH Arval manages over 1.3 millionvehicles worldwide. For more information about PHH, call1-800-ONLY PHH or visit
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