Verizon Connect will offer real-time asset tracking powered by Glympse through the telematics provider's mobile workforce app that will provide notifications and data about the live location and estimated time of arrival of a technician or driver, the company announced at its annual Latitude user conference.
Customers will receive a unique link via SMS text, email or mobile app notifications that allow them to view the latest service timing information, including the ability to reschedule their appointment. Once the service professional is on the way to the appointment, the customer will be able to see their location on a live map with ETA, so they know when they will arrive.
"We are excited to offer a solution that will help connect businesses more closely to their customers, giving them the ability to access near real-time information about their service and the location of their service professional," said Mark Wallin, Verizon Connect's vice president of product management.
Verizon Connect customers will be able to provide their customers key information regarding the location, arrival time, and job information for a particular work request or routine specialist visit, along with adding a service rating and ability to leave feedback.
"By partnering with Verizon Connect we are able to help improve communication and visibility for end customers by putting key information, such as location of their technician or driver, ETA, and much more at their fingertips, resulting in a more satisfying and immersive experience," said Chris Ruff, Glympse's chief executive.
The solution will be available for customers in the spring of 2019.
Originally posted on Automotive Fleet