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J.D. Power

J.D. Power Releases 2015 Initial Quality Study

Korean automotive nameplates showed a significant improvement in quality while Japanese brands fell below the industry average for the first time in 29 years, according to the 2015 J.D. Power Initial Quality Study.

Recall Customer Satisfaction Increases

The percentage of dealer service visits relating to recalls reached 16 percent in 2015 for at least a six-year high, yet satisfaction among those customers is also rising, according to a J.D. Power study.

Porsche, Hyundai Top J.D. Power APEAL Study

Porsche has placed as the top premium brand, while Hyundai has been named the top non-premium brand in J.D. Power's 2014 APEAL study, which gauges customer satisfaction for recent automotive purchases.

J.D. Power Releases 2014 Initial Quality Study

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

The Truth, to Power (Part Two)

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

JD Power: 2014 Gas Utility Business Customer Satisfaction Study

Now in its ninth year, the study measures customer satisfaction among business customers with their gas utility company in four regions. Washington Gas, MidAmerican Energy, Oklahoma Natural Gas and SoCalGas all took first for their respective areas.