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In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
Read More →Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s results. Factor number one—the economy, stupid!
Read More →It's hard to know what a customer has been through before he gets to the counter.
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