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It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
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Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
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Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.
Read More →Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.
Read More →They say customer service is the new marketing. A recent experience on Virgin America validates that point.
Read More →In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.
Read More →Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.
Read More →J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.
Read More →The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
Read More →Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.
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