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Some concession agreements now include “loss-of-use recovery” toward gross receipts — essentially equating it to revenues.
Read More →Some say the renter is already privileged to drive the rental vehicle. But self-regulation could offer a buffer against legislative overreaction.
Read More →Even if the vast majority of damage claims are handled properly, it doesn’t take many incidences of abuse to erode the auto rental industry’s trust with consumers. The industry needs to be consistently and actively engaged in reducing the number of damage claim disputes.
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