Straight up, I have to apologize to all the car rental companies I’ve rented from. I must confess; I haven’t been the best renter.
In college, renting a car provided freedom. I remember two adventures in particular, both to enjoy the weekend at my dorm mate’s house in suburban Philadelphia, a four-hour drive from Syracuse University. We rented from an independent rental company in Syracuse, one willing to take a chance on the under-25 crowd. Both trips happened in the middle of a typically brutal upstate New York winter.
I had no credit card, and though I was 19, I must’ve looked about 16 to the agent behind the counter. As this was a cash rental, he told me I needed to take the collision damage waiver (CDW). I didn’t quite understand the logic behind the rule and resisted — $6 a day would put a dent in our beer budget. But I took the CDW. Toward the end of our trip, heading up Route 81, we came upon a tollbooth. Beer budget drained, we hadn’t bothered to save enough money to pay the toll. We decided to leave the road and drive the compact rental car over a hill full of snow in an attempt to circumvent the tollbooth. We essentially slid sideways down the hill back to the road — before the tollbooth. We awkwardly went into an office and filled out some forms with a promise to pay the toll.
Later that day, we watched in slow-motion horror as a car skidded toward us across a patch of ice, hitting our rental and severely damaging the car’s front end. We attempted to drive it back to the rental location (it needed to be returned, didn’t it?), but the car ended up conking out on the highway in a snowstorm. We were picked up by a roving flatbed. Many years later, I can only imagine the expression of that same rental agent when we arrived with the car on a flatbed, keys in hand. I still thank my lucky stars for that $6 CDW. You can’t tell me CDW isn’t worth it!
Not more than a month later, we rented from the same location. Surprisingly, they didn’t bar and padlock the door on us. This time, on Route 81 on a Sunday night, the rental car died on us. What followed was a two-and-a half day odyssey of being stranded in Whitney Point, N.Y. (population 964) with no money — again. We took it upon ourselves to have the car towed to a local mechanic. We snuck into and slept in what would be generously described as “a flophouse.” I’m not sure why we didn’t call the rental company, other than chalking it up to the stupidity of youth. But we hung out and waited for the car to be repaired, calling dad for a credit card number. We made it back to the rental company and presented the steep repair bill. I do remember the indignation of the rental agent — who was probably the owner — that we needed to get in touch with him before going ahead and repairing one of his cars. I believe we cut some sort of deal. For how much, I don’t remember.
Post-college, I rented a car in Phoenix with a buddy to tour the Southwest, including the Grand Canyon and my first trip to Las Vegas. It was my first time seeing the stark expanse of the American desert.
Living in New York City, a rental car provided a new means of escape. On more than one occasion, a rental car was a “date facilitator,” and on another delivered me to relationship doom.
Living in Southern California for the last 23 years, I’ve rented on many occasions, in the early days because my junk-bucket wouldn’t go more than 20 miles outside of Los Angeles, and lately, because of business trips and the desire to drag my family across America. On two recent occasions, I was that guy in the rental counter queue dragging a car seat with a crying infant along with a three-year-old ready to melt down. Both times, the rental agents managed us with expeditious grace.
Even today, I’m driving a rental car as I wait for the body shop to repair my car that was recently damaged in an accident.
So I write this not as the editor of Auto Rental News or an advocate for the car rental industry, but rather as a slightly sheepish renter with a lot of memories. I guess this isn’t really an apology; it’s just a thank you to the rental industry for facilitating my mobility for many years, and many years to come.
Confessions of a Renter — Me
Mind you, I never took the CDW to be able to play smash-up derby with a rental car, nor did I rob a bank with one. But there are stories.
More Blog Posts
2021 Ford Transit Offers Versatility for Fleets
For the 2021-MY, Ford made ergonomic enhancements for drivers and added an available Parcel Delivery Package. This follows a major refresh in 2020, which added a Crew version, a new standard engine, standard active safety technologies, and embedded telematics to the Transit van family.
Read More →Recognizing the Other Essential Drivers
Vocational and business fleet drivers don’t get the attention that truckers do. Yet they too are on the front lines, and their jobs often bring them into uncontrolled environments every day.
Read More →It’s Time to Formulate an ADAS Game Plan
As proliferation of Advanced Driver Assistance Systems (ADAS) increases, skilled labor, equipment, and training costs will increase as well. Fleet operators can’t mitigate these financial burdens by cutting corners on ADAS recalibration and repairs.
Read More →The Future is Electric, But…
With an increasing emphasis on emissions reductions mandates, will fleet operators get caught between clean technologies on their way out and an electric future that hasn’t yet arrived?
Read More →6 Trend Lines from the 2019 Work Truck Show
From giant leaps in torque and towing to heavy duty truck personalization and chassis cab styling, these trends emerged from this year’s Work Truck Show in Indianapolis.
Read More →They’re Coming for Your Diesel
In Southern California and other parts of the world, regulators are coalescing to ban, or severely curtail, diesel vehicles. There’s a growing disconnect with the mandates to green the environment and the availability of products and technologies to get us there.
Read More →Hey Cannabis Companies, Welcome to Fleet
An industry is forming, and it needs help with fleet. In the meantime, the fleet industry should know that these new businesses are navigating extraordinary circumstances, which is forcing them to be better fleet operators pretty darn quick.
Read More →Takeaways from the Fleet Forward Conference
Most attendees — from established fleets and vendors to new players that were only formed five years ago — didn’t know anyone. But that’s exactly the point.
Read More →Is it Time to Rethink How Drivers Are Paid?
With the ELD rule affecting miles driven, and drivers’ duties increasingly including more than just driving the vehicle, what can be done to more accurately and fairly reflect a driver’s workday?
Read More →Whatever Happened to CNG?
While the light-duty market for compressed natural gas vehicles has almost evaporated, new near zero emissions technology and drastic reductions in infrastructure costs have reinvigorated the market for medium- and heavy-duty applications — even for smaller fleets.
Read More →








