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Auto Focusby Chris BrownSeptember 28, 2016

Why Do We Visit Capitol Hill?

Members of the American Car Rental Association met with U.S. senators, representatives, and their aides last week. Here’s why bringing the message to this forum matters.

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Auto Focusby Chris BrownNovember 4, 2015

Uber Vehicles and Open Recalls

New transportation modes may have built a better mousetrap, but they shouldn’t get a pass when it comes to safety.

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Auto Focusby Chris BrownSeptember 4, 2013

Of Friden Calculators and Library Cards

Industry stalwarts Jim Shapiro and Ken Elder share musings from an earlier time in car rental. It becomes clear that much of their wisdom is applicable today.

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Auto FocusJuly 15, 2013

Guest Editorial: They Said It Would Never Pass

Gil Cygler reflects on the long journey to amend the 1989 New York state law prohibiting car rental companies to sell damage waivers and how it illustrates the power of grass-roots organization.

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Auto Focusby Chris BrownApril 18, 2013

7 Takeaways from the 2013 Car Rental Show

As I settle back at my desk, here are a few thoughts on corporate culture, ACRA, the global community, franchising, independents and a “sane” car rental market.

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Auto Focusby Chris BrownFebruary 25, 2013

What I Wish I Knew 25 Years Ago

One car rental sage reaches into his past for words of wisdom and connects it to the present and future.

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Auto Focusby Chris BrownDecember 19, 2012

Dispelling Some Myths in the Car Rental Industry

Nostalgia is a seductive liar.

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Auto Focusby Chris BrownOctober 3, 2012

Recall Legislation: Some Thoughts from and for the 7%

It is necessary for the smaller independent car rental companies to understand the changes blowing in the wind, while letting their voice be heard.

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Auto Focusby Chris BrownJanuary 18, 2012

Righting a Wrong in Arizona

Arizona is one of a super minority of states in which auto rental companies are required by statute to pay for the negligent acts of their renters. Look for new legislation in the coming weeks that proposes to change that.

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Auto Focusby Chris BrownJune 16, 2011

How the GAO Auto Recall Report Could Affect Auto Rental

The report released on June 15 by the Government Accountability Office (GAO) shows just how complicated the recall process is and how difficult it is for vehicle owners to comply. This could help the fight for sensible recall legislation.

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