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Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
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Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.
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Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.
Read More →In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.
Read More →While the world concentrates on whether rental rates will rise, rates don’t rule the world.
Read More →The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
Read More →Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.
Read More →In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
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