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Auto Focusby Chris BrownApril 20, 2016

A Seminal Moment for the Global Car Rental Industry

The 2016 International Car Rental Show convened the first meeting of association directors from around the world that represented an important step to communication, problem-solving, and idea-sharing between the groups.

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Auto Focusby Chris BrownMarch 29, 2016

For the Future of Car Rental, See China

The new “mobility service providers” in China (and India) may show us a world without rental counters first.

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Auto Focusby Chris BrownMarch 9, 2016

Fleet Management? They Have No Clue

It’s all well and good that the general public doesn’t really understand fleet management — though there are a few situations it sure would help.

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Auto Focusby Chris BrownMarch 8, 2016

6 Trends Moving the Truck Market

Storylines that emerged at the 2016 Work Truck Show included the move to small diesel engines, “lightweighting,” the next step for telematics, alt-fuels versus cheap oil, and delivery drones — yes, drones.

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Auto Focusby Chris BrownFebruary 25, 2016

What Factors Influence Today’s Vocational Truck Body Designs?

Vocational work truck and van body makers must manage new technology, new regulations, and model redesigns at a faster pace than ever before.

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Auto Focusby Chris BrownFebruary 11, 2016

The Recall Bill Has Passed – Now Comes the Hard Part

Now that the legislation will become law, car rental operators will face many operational and compliance challenges. It’s time to work together to find solutions.

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Auto Focusby Chris BrownJanuary 25, 2016

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

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Auto Focusby Chris BrownJanuary 7, 2016

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

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Auto Focusby Chris BrownDecember 30, 2015

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

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Auto Focusby Chris BrownDecember 16, 2015

Is There Hope for Car Rental Rates?

Yes, Virginia, there is hope.

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Auto Focusby Chris BrownDecember 10, 2015

Amazon’s New Delivery Model Has Implications for Fleet

Independent courier services working with Amazon.com are buying vans — lots of them.

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Auto Focusby Chris BrownDecember 1, 2015

Is Car Rental Consolidation Inevitable in Latin America?

In light of the region’s growth potential, economic volatility, local regulation and a cutthroat rate environment are factors keeping the corporates away.

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