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Auto Focusby Chris BrownFebruary 5, 2013

Is It Time for a Renter’s Damage Bill of Rights?

Some say the renter is already privileged to drive the rental vehicle. But self-regulation could offer a buffer against legislative overreaction.

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Auto Focusby Chris BrownJanuary 30, 2013

Would You Pass a Credit Card Fee onto Your Customer?

Merchants now have the ability to do so. But for most, it’s not a good idea.

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Auto Focusby Chris BrownJanuary 16, 2013

New Media Meets the Auto Industry

Facebook, Google and Microsoft Xbox are changing the way we buy cars — and how businesses interact with their customers in general.

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Auto Focusby Chris BrownJanuary 10, 2013

Start Calling Yourself a Fleet

Small businesses that run work vehicles often don’t even know they’re “a fleet” — and they’re leaving money on the table.

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Auto Focusby Chris BrownJanuary 2, 2013

When the Alternative Goes Mainstream

The Avis offer for Zipcar was inevitable. But is it good?

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Auto Focusby Chris BrownDecember 26, 2012

Losing a Zoning War in New Hampshire

Auto-related businesses in this town feel like they’re being unfairly discriminated against by their zoning board. But what can they do?

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Auto Focusby Chris BrownDecember 19, 2012

Dispelling Some Myths in the Car Rental Industry

Nostalgia is a seductive liar.

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Auto Focusby Chris BrownDecember 5, 2012

What to Expect from the New Lincoln

Lincoln’s global brand chief reveals the luxury brand’s new target audience and how it will reach them.

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Auto Focusby Chris BrownDecember 3, 2012

Six Trends from the LA Auto Show

This year’s press conferences showcased a diesel invasion, more affordable all-electric models, new types of car connectivity, the latest option must-haves and some serious power.

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Auto Focusby Chris BrownNovember 27, 2012

Five Predictions for Car Rental in 2013

As fleet sales and the used car market finally get back to normal, the land rush for vacated airport locations will produce a ground war on rates.

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Auto Focusby Chris BrownNovember 16, 2012

<i>Updated:</i> FTC Ruling: What it Means

Who will get the vacated Dollar Thrifty airport counters and what will happen to rates?

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Auto Focusby Chris BrownNovember 9, 2012

Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

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