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Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.
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The 2014 Auto Rental Summit was a great place to assess the state of the car rental market, both the good and the bad.
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J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.
Read More →While the world concentrates on whether rental rates will rise, rates don’t rule the world.
Read More →Here’s a quick hit of takeaways from the seminars, roundtables, networking and exhibit hall action at the 2013 Auto Rental Summit.
Read More →The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
Read More →Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.
Read More →The U.S. car rental industry’s $22.4 billion in revenues for 2011 is an industry record. Here’s a closer look at the numbers.
Read More →In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
Read More →The qualitative analysis J.D. Power provides for its 2009 Rental Car Satisfaction Study is stirring up controversy. What do you think?
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